VIP FAQs

How does our VIP area work?

Add the VIP package to your shopping cart and get free shipping for a whole year!

Costs or obligations?

The VIP package costs a one-time fee of 29.90 EUR per year and all orders with a minimum purchase of 19 EUR are shipped free of charge. In addition, there is a 3% discount for the entire purchase per order for a whole year. There are no obligations or conditions associated with the purchase of the VIP package!

How long is the VIP package valid?

The validity ends exactly one year later from the purchase of the VIP package.

Can the VIP package be cancelled?

The VIP Package cannot be cancelled, it ends automatically after one year and is not extended. When purchasing the VIP Package, the customer expressly waives the 14-day right of withdrawal, as the service of free shipping is already provided with the first delivery.

How to extend the VIP package?

After one year you will receive a reminder by mail that your subscription has ended and you need a new VIP package. Put the VIP-Package back into your shopping cart and buy another year free of shipping costs with all advantages.

How does express shipping or cash on delivery work?

Express or C.O.D. shipments will be shipped without restriction as before, but not free of shipping charges.